Thomas Hunt
Articles
Recent activity by Thomas Hunt
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How to Submit an Effective Support Ticket
The Importance of Specific ContextWhen submitting an IT support ticket, the phrase 'it doesn't work' is the least helpful piece of information you can provide. To get a fast resolution, we need spe...
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Voice over IP Phone System Guide
SoftPhone Application SetupOur corporate phone system is entirely software-based (VoIP), meaning you do not need a physical desk phone to make or receive professional calls. Download the 'SoftPhone...
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Collaborating in SharePoint Sites
SharePoint vs. OneDrive UsageUnderstanding the difference between SharePoint and OneDrive is essential for effective collaboration. Use OneDrive for personal drafts, individual notes, and files tha...
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Setting Up Out of Office Replies
When to Use Out of Office (OOO) RepliesYou should set an Out of Office (OOO) reply for any absence longer than half a business day. This manages the expectations of your colleagues and clients by i...
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Mobile Communication Security
Encrypted Messaging Best PracticesFor highly sensitive communications involving trade secrets, financial data, or sensitive employee information, use corporate-approved encrypted applications such ...
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Effective Use of Shared Calendars
Setting Your Visibility and PrivacyShared calendars are the primary tool for coordinating work across our organization. By default, your colleagues can see when you are 'Busy' or 'Free,' and they c...
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Video Conferencing Protocol
Preparation and ProfessionalismJoining a video call prepared is essential for a productive meeting. Always join a minute early to test your audio and video settings, especially if you are using new...
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Slack Workspace Best Practices
Effective Channel UsageSlack is designed to move communication out of silos and into the open. Use public channels for project discussions to ensure that information is searchable for current and f...
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Adobe Creative Cloud Management
License Activation and Sign-InAdobe Creative Cloud licenses are assigned based on your specific job requirements and manager approval. If you have been granted a license, download the 'Creative Clo...
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Productivity Tools and Shortcuts
Mastering Windows Keyboard ShortcutsKeyboard shortcuts are the fastest way to navigate your computer and can save you hours of repetitive mouse movement over a year. Some essential 'power user' sho...
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